We’re aware of an issue that affected some RapidPay debit cards. Out of an abundance of caution, certain cards were temporarily inactivated by the vendor due to suspected suspicious activity.
Your card should now be reactivated and working. RapidPay is also issuing replacement cards to impacted members.
At this time, there is no action required from you. You can continue to use your card as normal. When your replacement card arrives, please activate it following the instructions provided.
We are actively working with RapidPay to get more details and will share updates as needed. If you experience any issues using your card, please let the NYCDCC Benefit Funds Member Services know right away by calling (212) 366-7373 or (800) 529-FUND (3863) and we will assist.